Frequently Asked Questions (FAQs)
Ordering
Q: How do I place an order?
Simply browse our products, select the AC or split-unit that fits your needs, choose your specifications, and proceed to checkout. Once payment is confirmed, your order will be processed.
Q: What payment methods do you accept?
We accept [list your accepted payment methods — e.g., credit/debit cards, bank transfer, cash on delivery].
Q: Can I cancel or change my order after placing it?
Yes, orders can be cancelled or modified free of charge before they are shipped. Once dispatched, orders cannot be changed or cancelled.
Shipping
Q: How long does delivery take?
Major cities usually receive orders within 3–5 business days, while other areas may take 5–8 business days. See our Shipping Policy for full details.
Q: Do you offer free shipping?
Free shipping may be available on select products or promotions, shown at checkout.
Q: How can I track my order?
Once your order ships, you'll receive a tracking number via email or SMS to monitor its status.
Returns & Refunds
Q: What is your return policy?
You can request a return within 7 days of delivery, provided the product is unused and in its original packaging. Full details are in our Refund Policy.
Q: What if my product arrives damaged or defective?
Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement, repair, or refund at no extra cost.
Q: How long does a refund take?
Approved refunds are processed within 7–10 business days to your original payment method.
Product & Installation
Q: Do you offer installation services?
Installation can be arranged separately — contact our support team for availability and details in your area.
Q: Do your products come with a warranty?
Yes, most products carry manufacturer warranty. Coverage and duration vary by product — check the individual product page for details.
Q: How do I choose the right AC size for my room?
Our product pages include capacity guidance based on room size. If you're unsure, contact our support team and we'll help you pick the right unit.
Support
Q: How can I contact customer support?
Email us at ikramifystudio@gmail.com. Our support hours are Monday–Saturday, 10:00 AM – 7:00 PM.
Q: How long does it take to get a response?
We aim to respond to all queries within 24 hours.